Planning and achieving higher level of quality is fundamental objective of successful organizations. Quality management also looks into how well system measures, monitors and improves different systems related to business process. Customer satisfaction is key in success of the organization. To gain customer satisfaction quality systems in the organizations should be efficient. Quality not only determines the customer satisfaction but also helps organization to get a brand value and increased market share. Quality management provides the principles and the methodological frame for operations, and coordinates activities to manage and control an organization with regard to quality. Some of the tools used to improve quality of an organization are 1) Flow Charts 2) Control Charts 3) Pareto Diagrams 4) 5 Why's 5) Checklists With our quality monitoring and management solutions, you can maintain exceptional quality across multiple channels without facing excessive costs and adding complexity.